Frequently Asked Questions

Woman sitting at a desk with a laptop and 'Bloom and Budget' materials, with a background of framed posters and books.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us immediately at orders@payneherforward.com if you need to make changes. We'll do our best to accommodate your request before the order ships.

Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. You'll receive a tracking number once your order ships.

Do you offer free shipping?
Please refer to our Shipping Policy for current free shipping thresholds and rates.

Do you ship internationally?
Yes, we offer international shipping to the United Kingdom, Canada, and Jamaica. Shipping rates for these locations will be calculated automatically at checkout. If you have questions regarding shipping to another country, please contact us for further assistance.

Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please contact us within 7 days of receiving your order to initiate a return. Items must be unused and in original condition with tags attached.

How do I start a return or exchange?
Email us at orders@payneherforward.com with your order number and reason for return. We'll guide you through the process.

Products

Are your handbags authentic and high quality?
Absolutely. Every Payne Her Forward handbag is carefully selected for quality, craftsmanship, and style. We stand behind every product we sell.

How do I care for my handbag?
To keep your handbag looking its best, store it in a dust bag when not in use, avoid prolonged exposure to direct sunlight, and clean with a soft dry cloth. Specific care instructions vary by material.