Contact Us

Welcome to Payne Her Forward! Whether you have a question about our physical financial planners, need assistance picking out the perfect handbag, or want an update on your order, our dedicated team is here to help you move your finances and style forward.

Get in Touch

For the fastest response, please reach out to us via email:

• Order Enquiries & Support: orders@payneherforward.com

• Response Time: We do our best to respond to all inquiries within 24 to 48 hours, Monday through Friday (excluding holidays).

Frequently Asked Questions

Before sending an email, your answer might be just a click away:

When will my order ship? Physical financial planners and handbags are typically processed within 1–3 business days. Tracking information will be emailed to you automatically as soon as your package ships.

What is your return policy? We offer a 7-day return window for unused products. Planners must be completely unwritten in, and handbags must have all original tags attached. For full details, please visit our Return & Refund Policy page.

Can I change or cancel my order? Because we work quickly to get your items shipped, we can only make changes or cancellations within 1 hour of order placement. Please email us immediately with the subject line "URGENT: Cancel Order [Your Order Number]".

Still Need Help?

When emailing orders@payneherforward.com, please include the following details so we can assist you as quickly as possible:

• Your full name

• Your order number (e.g., #1001)

• A brief description of how we can help you (or photos if your item arrived damaged)

Thank you for supporting Payne Her Forward—we look forward to connecting with you!